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You run your business, we run your server
Running your business is already challenging enough — adding server management will only make your days longer and more stressful.
Let us handle your server management, and enjoy peace of mind regarding its security, updates, and daily incident handling.
The Web is our business
Since 2001, we’ve been building websites and managing web servers of all sizes on diverse platforms. We’re a team of passionate professionals — the web holds no secrets for us.
We’ve helped hundreds of clients implement their custom servers, including full management and platform administration.
Levels of management
With all management levels
- Operating system updates and maintenance
- Control panel updates and maintenance
- Security configuration based on the selected options
- Automated backup based on the selected options
- Free data migration from the old pack or server (from and to the same control panel)
- Automatic SSL security on all your domains and subdomains
Managed Lite
- 1 server intervention per month, 30 minutes total *
- Support available via ticket system only
- Response time: within 8 hours **
Managed Standard
- Up to 3 server interventions per month, 2 hours total *
- Support available via ticket system only
- Response time: within 4 hours **
- Uptime monitoring
Managed Premium
- Up to 5 server interventions per month, 4 hours total *
- Support available via ticket and phone
- Response time: within 2 hours **
- Uptime monitoring
- Proactive service monitoring
- Phone notifications for critical tickets
* Interventions are carried out during business hours, excluding weekends and public holidays. Hours are not cumulative. Additional intervention: 400 Dhs /hour. Our interventions do not cover issues related to your own IT environment (your computers, smartphones, etc...).
** Response time for critical support requests during business hours (see contact page).
Scope of Action of ADK Media and the Client in the Case of the Unmanaged Offer
Responsibility of ADK Media
- Management of ADK Media physical equipment
- Management of ADK Media physical network
- Reinstallation of the OS upon client request
* Additional reinstallations are billed at 100 Dhs.
** Response time for critical support requests during business hours (see contact page).
Responsibility of the Client
- Management and securing of hosted code and CMS
- Advanced configuration of the OS and control panel
- Updating and securing of the OS and installed software
- Migration of data from the old package or server
- Configuration and securing of email clients
- Creation of backups for hosted data
